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Our Policies

Suds Up Mobile Detailing Company Policies At Suds Up Mobile Detailing, our goal is to provide you with top-quality service while treating your vehicle with the utmost care. Below are our policies to ensure transparency, professionalism, and customer satisfaction.

Customer Service

Respectful Communication: Our team is committed to providing professional and courteous service at all times. We aim to make your experience with us seamless and enjoyable.
Timeliness: We value your time and will always strive to arrive promptly for scheduled appointments. If there are any delays, we will notify you as soon as possible.
Satisfaction Guarantee: Your satisfaction is our top priority. If for any reason you are not fully satisfied with our service, let us know, and we will address the issue within 24-48 hours.
Cancellation Policy: You can cancel or reschedule your appointment up to 24 hours in advance without any charge.

Vehicle Care

Safe and Careful Detailing: We use only high-quality, tested products to ensure the safety of your vehicle while providing superior detailing services.
Pre-Service Inspection: Before we start, we will inspect your vehicle together with you and document any pre-existing damage. This ensures full transparency.
Liability for Damage: While we are not liable for any pre-existing damage, if it were to happen, we will take full responsibility for any damage caused by our staff during the detailing process.

Professional Conduct

Appearance and Uniform: Our staff will arrive in company uniforms and maintain a clean, professional appearance.
Professional Behavior: Our team is trained to be polite, professional, and respectful while working on your vehicle. We maintain the highest standards of conduct.
No Smoking or Substance Use: We maintain a smoke-free and drug-free work environment at all times while on the job.
Confidentiality: We value your privacy. All customer information, such as addresses and contact details, is kept confidential and secure.

Pricing and Payments

Transparent Pricing: We believe in upfront and clear pricing. You will receive a full quote before any work begins, and any additional services will be discussed and confirmed with you before proceeding.
Accepted Payment Methods: We accept cash and mobile payments. Payment is due upon the completion of the service.
Refunds and Adjustments: If you're not fully satisfied with our service, we will work with you to make it right. This may include a partial refund, a redo of the service, or a credit toward future services.

Environmental Responsibility

Eco-Friendly Products: We prioritize the use of environmentally safe cleaning products to protect your vehicle and the planet.
Waste Disposal: We properly dispose of all waste materials generated during the detailing process to minimize environmental impact.

Health and Safety

Protective Gear: Our staff will wear protective gear such as gloves and masks when necessary to ensure the safety of both your vehicle and our team.
Biohazard Handling: In the case of vehicles with potential biohazards (e.g., mold, bodily fluids), additional safety measures will be taken, and extra charges may apply. We will inform you beforehand if this is the case.

We appreciate your trust in Suds Up Mobile Detailing Company. If you have any questions about our policies, feel free to contact us. We look forward to making your vehicle shine!